Submit an Allegation, Appeal or Complaint

Do you want to report an allegation, appeal or complaint?

We welcome all feedback and carefully investigate any information we receive. All information is kept strictly confidential and all sources are protected.

Please contact us via the form below.

Allegation
An accusation made by a third party against a Fairtrade organisation, claiming it has violated the Fairtrade Standards, FLOCERT policies, or other …
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Complaint
A formal expression of dissatisfaction with the quality of services delivered by FLOCERT. A complaint can be registered by any third party or …
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Appeal
An official request by the customer to revoke or reverse a FLOCERT Certification Decision.
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Your contact details




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Your organisation's details



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Information about your appeal




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Information about your allegation


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Information about your complaint




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… are for concerns about non-compliances by certified customers.

… are about service delivery, FLOCERT employee or FLOCERT auditor conduct.

Auditor
A person qualified to carry out audits on behalf of a certification body. Learn more about the audits carried out by FLOCERT auditors.
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FLOCERT
The independent Fairtrade Certification body, offering Fairtrade Certification services to customers in more than 120 countries. FLOCERT GmbH, a …
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… are for contesting FLOCERT certification and evaluation decisions.

Evaluation Decision
An Evaluation Decision is taken by FLOCERT within the application or audit evaluation process. Evaluation Decisions are the basis for the …
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Certification
Formal procedure of confirmation, by which an authorised person or agency assesses and verifies the attributes, quality, qualification, status of …
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Want more details?

PDF Document Icon Standard Operating Procedure: Appeal and Review PDF Document Icon Standard Operating Procedure: Complaints
PDF Document Icon Standard Operating Procedure: Allegations PDF Document Icon Standard Operating Procedure: Impartiality

Speak Up! We strongly encourage whistleblowing

It helps us to investigate, confirm, and remediate issues early on.

If you feel a certified customer may not be adhering to the Standard, please fill out the above form or use our WhatsApp channel:

+49 (0)228 2493230

The Credibility Assurance team safeguards the integrity, credibility and transparency of FLOCERT.

Assurance
FLOCERT provides independent and impartial assurance services. This requires the following five components: A three-party relationship – the …
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Find out what the team worked on last year:

FLOCERT complaint report 2023

Find out more!

FLOCERT's Mission, Vision, and Values
Our Mission, Vision and Values

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