Careers
We love what we do! We’re on a journey to make international trade fair for everyone – and we’d love you to bring in your expertise!
FLOCERT is a business with a difference. We’re a social enterprise, which means all of our money is invested back into social and environmental change. We are highly values-driven – and our values are the key to our success. When you join us, you can be sure that you’ll never have to move your ethics down your agenda.
Global Service Development Manager (m/f/div) – INTERNAL ONLY
Introduction & Description
- Job Share: Full-time (38.5 hours per week)
- Location: FLOCERT GmbH Headquarter Bonn, Germany, can also be located in any of FLOCERT Office’s locations, e.g. Germany, Costa Rica, India or South Africa
- Salary: The salary and benefit package depend upon qualifications and experience
- Start date: 1 October 2024 or as soon as possible
Your responsibilities
- Lead and develop service development processes under consideration of existing SD process
- Present new ideas and solutions to leadership committees to gain commitment and approval
- Drive the development of prioritised products and services through all stakes of the entire product life cycle from ideation to Go-To-Market
- Understand customer needs and market demands deeply
- Use “Follow me home” approach
- Define key product metrics and enable team to measure, track, and report these metrics regularly
- Align product road maps with business strategy in collaboration with Business Relations, Delivery Teams, and Fairtrade Stakeholders
- Build, manage, lead and motivate temporary cross-departmental and cross-organisational teams for service projects
- Collaborate on service development with relevant units internally and with Fairtrade stakeholders to define a vision, strategy, and road map for FLOCERT and Fairtrade products and services
- Facilitate the transfer and adoption of product development knowledge and methodologies across the global Fairtrade landscape
- Represent FLOCERT and its services both internally and externally
- Optimise the strategic direction, structure, and workflows of FLOCERT Global Service Development team and method
Your qualifications, experience and skills
- Minimum 5 years in an office and customer-oriented environment
- University degree in a related field or equivalent professional experience
- Training or proven experience in project management (e.g., Agile, Lean, Scrum, Prince II (must have) training or proven experience in strategic product or service development and knowledge and expertise in assurance business (nice to have)
- Team player with excellent interpersonal and organisational skills; Leader with the ability to influence without authority
- Excellent oral and written communication and organisational skills, ability to communicate technical topics in simple terms
- Capacity to liaise and connect with stakeholders from diverse backgrounds and customers
- Curious mindset, solution-oriented, flexible with the ability to see “Big Picture”
- Fluent in English (preferably also German, French, or Spanish)
- Experience working in an international, multicultural environment
- Good understanding of a multi-stakeholder environment
- Self-starter with business acumen and ability to navigate a politically complex environment
- Ability to travel for business when required
What we offer
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Remote work & flexible working hours
- Attractive benefit package, e.g.: holiday bonus, 13th salary, occupational pension scheme and more
- Opportunities to make a meaningful impact
- Learning and development opportunities
- Chance for motivated staff to grow
How to apply
Please kindly note that we only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email.
FLOCERT GmbH | Bonner Talweg 177 | 53129 Bonn | Regina Jatzke (HR Manager - Recruiting & Employer Branding)
If you have questions, please contact us by phone: +49 228 2493-278 or eMail: recruitment@flocert.net
If none of the above positions is a right fit, send us an unsolicited job application to recruitment@flocert.net and subscribe to our jobalert.
After you apply: One step closer to joining our team
Once you have applied for one of our positions listed above, we will carefully screen your application based on the skills and experience required for the job.
If it's a great match, we will contact you to schedule a (remote) interview. As part of the interview process, we may ask you to complete an online assessment to further assess your skills.
Once all interviews are completed, and a decision has been taken, we will inform all shortlisted candidates. If you are successful, we will offer you an employment contract. Our journey together starts when the contract is signed, and we can welcome you to FLOCERT to start your onboarding process.
There are so many opportunities to grow at FLOCERT. I have not only gained experience in different roles within the company, but I have also developed as a person thanks to the variety of different situations, cultures and competent colleagues I've come into contact with.
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FLOCERT is a Great Place To Work
FLOCERT is one of the winners of this year's Great Place to Work® competition, "Best Workplaces in North Rhine-Westphalia 2024".
In receiving this prestigious accolade, FLOCERT reaffirms its commitment to fostering an exceptional workplace culture that transcends borders and resonates deeply with its global workforce.
Watch Christian Jambor, Head of Human Resources at FLOCERT, explain why this certification is important to our organisation.
Your best career move yet
With headquarters in Germany and regional offices in Costa Rica, England, India, South Africa and the United States, there are plenty of opportunities to expand your horizons. Our team is full of cultural diversity and creativity, and we respect and learn from each other's ways of working – but when it comes down to it, we all share the same ethical principles and values.
At FLOCERT, we value attitude just as highly as formal qualifications. Every individual in our team has an entrepreneurial spirit and is proud to own their role. A shared eagerness to learn and develop means that our organisation is always alive with fresh ideas and enthusiasm. Innovation plays a key role in FLOCERT's success in a dynamic environment.
Be the future of Fairtrade
As ethical awareness grows across the world, so does Fairtrade. In conjunction with the German dual vocational training system Berufsausbildung, we're proud to welcome the upcoming generation into this extraordinary sector. Our apprenticeships are designed to give the freshest talent in our sector a well-rounded introduction to Fairtrade.
To make sure we're always doing the best by our team, we partner with prestigious institutions such as Great Place To Work and berufundfamilie.
