Careers
We love what we do! We’re on a journey to make international trade fair for everyone – and we’d love you to bring in your expertise!
FLOCERT is a business with a difference. We’re a social enterprise, which means all of our money is invested back into social and environmental change. We are highly values-driven – and our values are the key to our success. When you join us, you can be sure that you’ll never have to move your ethics down your agenda.
Information Service Analyst (m/f/div) English & Spanish
Introduction & Description
Founded in 2003, FLOCERT remains mission-driven and dedicated to working with all types of organisations, from small producers to internationally recognised brands, in order to promote fairness in global trade. Our accreditation as a Social Enterprise demonstrates our commitment to social business values.
With six international offices conducting business in over 120 countries, FLOCERT specialises in offering global reach with local expertise.
For more information, please explore further on our website: www.flocert.net
Description
- Job Share: full-time (38.5 hours per week) – fixed term contract for 12 months / project cover
- Location: FLOCERT GmbH Office in Bonn, Germany
- Salary: The salary and benefit package depend upon qualifications and experience
- Start date: 1st January 2025 or as soon as possible
- Fixed term contract: until 31st December 2025
Your responsibilities
- Provision of expert support on transaction reporting matters, e.g. subject related questions or technical problems escalated from the Customer Service Desk
- Oversight on the onboarding of new customers to the FLOCERT reporting tool
- Execute transaction reporting process and data quality control
- Follow-up with customers (email, phone, meeting) on missing reports and data inconsistencies
- Creation and maintenance of transaction reporting relevant tools & templates, incl. procedural guidance documents, communication templates, training material and tool user manuals
- Provision of trainings – webinars internally as well as to customers and stakeholders
- Liaison and alignment with internal / external parties as needed in the frame of the service operation
Your qualifications, experience and skills
- Any professional (e.g. office-, trade-, merchant apprenticeship IHK) or academic education (e.g. B.A.)
- Business fluency in English, verbal and written
- Excellent verbal and written command in Spanish
- Good knowledge in any additional language such as French, Portuguese, German, Dutch and/or Italian would be an asset
- Minimum of 2 years of working experience
- Any previous experience in customer service or in conducting customer/user trainings is a nice to have
- Analytical skills, procedural thinking and distinct data affinity (comfort in working with numbers/bulks of data)
- Proficient Excel skills
- Confidence in working with IT tools
- Experience in working with databases (e.g. CRM, statistics etc.) or (IT) ticket systems would be advantageous
- Precise and efficient working style
- Customer service orientation and sense of business
- Flexible, pro-active, reliable personality
- Good communication and collaboration skills
- Experience in international trade and/or knowledge of agricultural product supply chains as well as technical product knowledge of coffee, cocoa, tea, sugar, fresh fruit, flowers, or cotton would be an add-on
- Experience in dealing with different cultures is an advantage
- Motivation for Fairtrade
What we offer
- International work environment
- Company culture of dialogue and respect
- Onboarding and welcome management
- Open-minded and value-driven colleagues living our mission
- Hybrid work (up to four days per week remote working possible) & flexible working hours
- Attractive benefit package, e.g.: holiday bonus, 13th salary, occupational pension scheme and more
- Opportunities to make a meaningful impact
- Learning and development opportunities
- Chance for motivated staff to grow
How to apply
Please kindly note that we currently only accept online applications and only candidates shortlisted for an interview will be further contacted and will receive notice of the outcome of the selection process.
Do you still have questions? Then give us a call or send us an email: recruitment@flocert.net
- Regina Jatzke
- HR Manager for Recruiting & Employer Branding
- +49 (0)228 2493-278
If none of the above positions is a right fit, send us an unsolicited job application to recruitment@flocert.net and subscribe to our jobalert.
After you apply: One step closer to joining our team
Once you have applied for one of our positions listed above, we will carefully screen your application based on the skills and experience required for the job.
If it's a great match, we will contact you to schedule a (remote) interview. As part of the interview process, we may ask you to complete an online assessment to further assess your skills.
Once all interviews are completed, and a decision has been taken, we will inform all shortlisted candidates. If you are successful, we will offer you an employment contract. Our journey together starts when the contract is signed, and we can welcome you to FLOCERT to start your onboarding process.
There are so many opportunities to grow at FLOCERT. I have not only gained experience in different roles within the company, but I have also developed as a person thanks to the variety of different situations, cultures and competent colleagues I've come into contact with.
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FLOCERT is a Great Place To Work
FLOCERT is one of the winners of this year's Great Place to Work® competition, "Best Workplaces in North Rhine-Westphalia 2024".
In receiving this prestigious accolade, FLOCERT reaffirms its commitment to fostering an exceptional workplace culture that transcends borders and resonates deeply with its global workforce.
Watch Christian Jambor, Head of Human Resources at FLOCERT, explain why this certification is important to our organisation.
Your best career move yet
With headquarters in Germany and regional offices in Costa Rica, England, India, South Africa and the United States, there are plenty of opportunities to expand your horizons. Our team is full of cultural diversity and creativity, and we respect and learn from each other's ways of working – but when it comes down to it, we all share the same ethical principles and values.
At FLOCERT, we value attitude just as highly as formal qualifications. Every individual in our team has an entrepreneurial spirit and is proud to own their role. A shared eagerness to learn and develop means that our organisation is always alive with fresh ideas and enthusiasm. Innovation plays a key role in FLOCERT's success in a dynamic environment.
Be the future of Fairtrade
As ethical awareness grows across the world, so does Fairtrade. In conjunction with the German dual vocational training system Berufsausbildung, we're proud to welcome the upcoming generation into this extraordinary sector. Our apprenticeships are designed to give the freshest talent in our sector a well-rounded introduction to Fairtrade.
To make sure we're always doing the best by our team, we partner with prestigious institutions such as Great Place To Work and berufundfamilie.
